PHONE SYSTEM FAILURE
PLEASE NOTE WE ARE CURRENTLY EXPERIENCING A PHONE SYSTEM FAILURE. WE HAVE AN EMERGENCY PHONE IN PLACE: 07922099438. WE ARE WORKING ON THIS PROBLEM AND WILL RE-INSTATE NORMAL SERVICE AS SOON AS POSSIBLE. WE APOLOGISE FOR AN INCONVENIENCE THIS MAY CAUSE.
At Gosforth Memorial Medical Centre we aim to treat all our patients courteously, fairly and in complete confidence. We endeavour to provide a family based service and have particular interest in antenatal, children’s health, minor surgery, dermatology, family planning, chronic disease management and health promotion.
Our aim is to provide patient services via an easily accessed team approach to an integrated primary health care service delivered by qualified medical professionals and a well-trained support team.
We are a ‘training practice’. This means hospital doctors wanting to enter general practice spend six months or more with us in order to gain the experience they need to become family doctors.
The surgery is easily accessible via the main entrance. Toilet facilities on the ground floor are also suitable for the disabled and we have a specially adapted consulting room – please tell the Receptionist if you need this room. There is a loop system for the hard of hearing.
NHS Estates are commencing improvement work for the Car Park Safety Scheme which will begin on Monday 8th January 2018 and has estimated to be completed within 2 weeks. The car park will remain open throughout this time.
On behalf of NHS Estates we apologise for any inconvenience this may cause to our patients.
We have now completed the open flu clinics for this year, however we now have appointments available to book.
Same day help for your children aged 15 and under
If your child has become unwell in the last few days and you would like urgent advice then please contact the surgery and we will arrange for a clinician to speak to you and if necessary to see your child the same day – this could save you an unnecessary trip to A+E or a Walk-in Centre. Can we also make you aware of the Little Orange Book, which provides expert help for parents and carers on how to manage common problems in babies and small children – ask at the reception desk for a copy, or view it online here
Making an appointment
When you ring for an appointment the receptionist may ask you what the problem is. The receptionist is not trying to be awkward or nosy but merely trying to find out what the most appropriate course of action is to take would be to deal with your call most efficiently and effectively for you. On many occasions we find that appointments are booked with a doctor when a telephone consultation may be more suitable or an appointment with the nurse or health care assistant may be more appropriate. Due to lack of information at the first point of contact means we can't help the patients more efficiently or effectively and we as a practice are trying to avoid any unnecessary use of doctor appointments and minimise inconvenience to you, our patients. We understand that not all patients will feel comfortable disclosing information regarding their problem with the receptionist and if you do not wish to that is fine.
Click here for more information
(Site updated 13/02/2018)