At Gosforth Memorial Medical Centre we aim to treat all our patients courteously, fairly and in complete confidence. We endeavour to provide a family based service and have particular interest in antenatal, children’s health, minor surgery, dermatology, family planning, chronic disease management and health promotion.
Our aim is to provide patient services via an easily accessed team approach to an integrated primary health care service delivered by qualified medical professionals and a well-trained support team.
We are a ‘training practice’. This means hospital doctors wanting to enter general practice spend six months or more with us in order to gain the experience they need to become family doctors.
The surgery is easily accessible via the main entrance. Toilet facilities on the ground floor are also suitable for the disabled and we have a specially adapted consulting room – please tell the Receptionist if you need this room. There is a loop system for the hard of hearing.
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Making an appointment
When you ring for an appointment the receptionist may ask you what the problem is. The receptionist is not trying to be awkward or nosy but merely trying to find out what the most appropriate course of action is to take would be to deal with your call most efficiently and effectively for you. On many occasions we find that appointments are booked with a doctor when a telephone consultation may be more suitable or an appointment with the nurse or health care assistant may be more appropriate. Due to lack of information at the first point of contact means we can't help the patients more efficiently or effectively and we as a practice are trying to avoid any unnecessary use of doctor appointments and minimise inconvenience to you, our patients. We understand that not all patients will feel comfortable disclosing information regarding their problem with the receptionist and if you do not wish to that is fine.
We have once more been successfully secured funding from NHS England to complete the final stages of our refurbishment. As with the previous building project NHS England provide 66% of the project costs and the Partners funded 34%
This round involves:-
Nurses Treatment Room and Nurse waiting area upstairs
Rooms 6, 7 & 8
Patient toilets located upstairs and downstairs
We are also replacing the stair lift for easy access for patients to upstairs – this is not part of the NHS England project and is being fully funded by the Partners.
Whilst the rooms are being refurbished we will have to move GP’s & Nurses to alternative rooms. There will be some disruption in the way of noise and dust and we apologise for any inconvenience this may cause. Please have patience during this time as we will endeavour to provide service as normal.
(Site updated 23/03/2017)