Church RoadGosforthNewcastle upon Tyne, NE3 1TXTel: 0191 2851119
IMPORTANT MEDICATION INFORMATION
From 1st April 2019 Gabapentin and Pregabalin will be classed as controlled drugs. This means that prescriptions for these medications can only be collected from reception with proof of photo ID.
They can no longer be sent to your chemist. Please bear this in mind when ordering your repeat prescriptions.
Pharmacists must dispense the drugs within 28 days of the prescription being written.
If you have any questions please speak to the Reception Manager.
Thank you for your understanding and co-operation.
Advice on all aspects of family planning is given in routine GP surgeries or by booking an appointment with the Practice Nurse.
Our antenatal clinic is held on Wednesdays between 13:30 and 16:00. Our Community Midwife Denise Ward is in attendance. Dr Sarah Taylor runs the Antenatal booking clinic for newly pregnant patients on Thursdays.
Dr Helen McClelland (assisted by Sister Karen Mee) provides a Minor surgery clinic which is held on alternate Friday mornings. Cryotherapy sessions are held on a Monday morning. Dr Philip Taylor and Dr Dan Parkin offer joint injections.
Dr Helen McClelland has special interest in Dermatology and sees patients referred by colleagues or self-referrals from patients.
Smears are taken by the Practice Nurses. If you have not had a smear for three years we strongly advise you to make an appointment. Once you have had a smear your will be recalled every three years or as advised.
Full child development services and childhood immunisations are available at the Well Baby clinic every Wednesday 9.30am till 11.30am to see the Health Visitor and Practice Nurse and 10:30 till 11:15 to see a GP
Our Practice Nursing team run weekly clinics for all management of chronic disease such as Coronary Heart Disease, Diabetes, Hypertension, Stroke, Chest problems and Epilepsy. Patients known to have any of these problems will be invited by letter with an appointment to attend for review. It is important that you attend for this appointment so that the nurses can ensure you are receiving the best possible treatment for your condition. It is equally important to attend even if you are experiencing no current problems. By having a review the nurses can ensure that you continue to receive the best treatment for your condition.
If you do not respond to your invitation reminders will be sent and our reception team will endeavour to contact you by phone. If for any reason you do not wish to attend please confirm in writing that you do not want to have review. Our Practice Nurse is available to speak to on the telephone if you wish to discuss any aspect of your chronic disease. We would like to encourage you to attend. We now have evening appointments with our practice nurses.
Our Practice Nursing team carry out annual learning disability health checks on any patients aged 14 and over.
The Practice is a designated Yellow Fever Centre and appointments are available with our Practice Nurse for all holiday vaccinations and advice.
Appointments are available throughout the week in our Nurse clinics for a variety of screening and advice for a healthy lifestyle, including:
The Phlebotomist runs weekly clinics on a Monday morning.
This clinic is unfortunately no longer available. We would like to advise that patients can go to their local participating pharmacy which will have a smoking cessation clinic available.
If you require any vaccinations relating to foreign travel you need to make an appointment with the practice nurse to discuss your travel arrangements. This will include which countries and areas within countries that you are visiting to determine what vaccinations are required.
There is further information about countries and vaccinations required on the links below
It is important to make this initial appointment as early as possible - at least 6 weeks before you travel - as a second appointment may be required with the practice nurse to actually receive the vaccinations. These vaccines sometimes have to be ordered as they are not a stock vaccine. Your second appointment needs to be at least 2 weeks before you travel to allow the vaccines to work.
Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge. This is because not all travel vaccinations are included in the services provided by the NHS.
Travel Health Questionnaire
To help us offer the appropriate advice, please fill out the online form before coming to see the nurse.
Travelling in Europe
If you are travelling to Europe the EU has published useful information for travellers on the European website.
Some services provided are not covered under our contract with the NHS and therefore attract charges. Examples include the following:
The fees charged are based on the British Medical Association (BMA) suggested scales and our reception staff will be happy to advise you about them along with appointment availability.
Doctors and nurses can give you help and advice about any worries you have about your health such as:
It's important to us that you feel comfortable talking to our doctors and nurses. Sometimes it can be scary talking to adults about your worries but just remember we're here to help you stay healthy.
All of our nurses and doctors are committed to being young-person friendly. They have had training on how to communicate with young people and they make sure they have up-to-date information on health issues young people might face.
We asked some young people for some top tips for talking to your nurse or doctor:
Sometimes it's hard to take in everything your doctor or nurse has said - don't be scared to ask them to explain things again so you understand.
Everyone struggles to cope with their feelings sometimes. It's important to look after your emotional health as well as your physical health.
Most importantly, ask for help when you need it - don't struggle on your own. Come and see a doctor or nurse and we'll listen to you and support you.
We'd really like to know what you think about our services - What is good? What could we do better?
You have the right to give feedback (good or bad!) about any health services that you have received. We will take it seriously. You may use the comments and suggestions form (accessed via the Contact Details tab at the top of this website) or call us up.
The information you share with us is confidential and will not affect your care.
If you contact us with a problem we will ask you:
You may view our Complaints Procedure leaflet 2014.doc. If you have further questions about raising a concern with us, just ask!
If you need any help filling in a feedback form or a complaints form, you can ask a member of staff to help you and they will support you.
Counselling Support for Newcastle University students can be found on the Newcastle University Student Wellbeing website.
Streetwise website can be now be found at https://www.streetwisenorth.org.uk.
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