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Noticeboard

IMPORTANT MEDICATION INFORMATION

From 1st April 2019 Gabapentin and Pregabalin will be classed as controlled drugs. This means that prescriptions for these medications can only be collected from reception with proof of photo ID.

They can no longer be sent to your chemist.  Please bear this in mind when ordering your repeat prescriptions.

Pharmacists must dispense the drugs within 28 days of the prescription being written.

If you have any questions please speak to the Reception Manager.

Thank you for your understanding and co-operation.

Appointments

We use a system that allows appointments to be booked up to 8 weeks in advance – 50% of our appointments are pre-bookable and can be booked up to 8 weeks in advance, a further 25% are released 2 weeks ahead and the remaining appointments are released on the day.

Morning appointments will be released at 08:00 on the day and afternoon appointments are released at 12:30 on the day. We also offer a limited number of pre-bookable and walk-in appointments outside our usual surgery opening hours. These are every Monday and Wednesday evening between 18:30 – 19:30. During these late surgeries the front door will be locked and access will be via intercom for patients who have booked appointments only.

When you ring for an appointment the receptionist may ask you what the problem is. The receptionist is not trying to be awkward or nosy but merely trying to find out what the most appropriate course of action is to take would be to deal with your call most efficiently and effectively for you. On many occasions we find that appointments are booked with a doctor when a telephone consultation may be more suitable or an appointment with the nurse or health care assistant may be more appropriate. Due to lack of information at the first point of contact means we can't help the patients more efficiently or effectively and we as a practice are trying to avoid any unnecessary use of doctor appointments and minimise inconvenience to you, our patients. We understand that not all patients will feel comfortable disclosing information regarding their problem with the receptionist and if you do not wish to that is fine.

Appointments are now bookable online following the link at the top of this page. A login is required for this service – details of how to sign up are available from reception.

Urgent cases will always be seen the same day.

Chaperones

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff.

Wherever possible we would ask you to make this request at the time of booking appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the time of request. However occasionally it may be necessary to reschedule your appointment.

Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.

If you would like to see a copy of our Chaperone Policy or have any questions or comments regarding this please contact the practice manager.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Interpreters

Please note if you require an interpreter, this must be requested at the time of booking.  Family members are not permitted as interpreters for the protection of both the patient and the practice.

 
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