Online Record Access

Online Patient Record Access

Patients can now apply to view their detailed coded record online.

Patients can now view their full coded record online.

Patients must first have access to online services. Application to be able to access full coded record online is done within your online services.

Important Information 
If you wish to, you can now use the internet to book appointments with a GP, request repeat prescriptions for any medications you take regularly and look at your medical record online. You can also still use the telephone or call in to the surgery for any of these services as well.  It’s your choice.
 It will be your responsibility to keep your login details and password safe and secure.  If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately.
 If you can’t do this for some reason, we recommend that you contact the practice so that they can remove online access until you are able to reset your password.
 If you print out any information from your record, it is also your responsibility to keep this secure.  If you are at all worried about keeping printed copies safe, we recommend that you do not make copies at all.
 Before you apply for online access to your record, there are some other things to consider.

Although the chances of any of these things happening are very small, you will be asked that you have read and understood the following before you are given login details.

 

Forgotten history
There may be something you have forgotten about in your record that you might find upsetting.
Abnormal results or bad news 
If your GP has given you access to test results or letters, you may see something that you find upsetting to you. This may occur before you have spoken to your doctor or while the surgery is closed and you cannot contact them.
Choosing to share your information with someone
It’s up to you whether or not you share your information with others – perhaps family members or carers. It’s your choice, but also your responsibility to keep the information safe and secure. 
Coercion
If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register for access at this time.
Misunderstood information
Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care.  Some of the information within your medical record may be highly technical, written by specialists and not easily understood. If you require further clarification, please contact the surgery for a clearer explanation.
Information about someone else
If you spot something in the record that is not about you or notice any other errors, please log out of the system immediately and contact the practice as soon as possible.

*If the patient does not have capacity to consent please see form below.

Proxy form

Online Access for Young People

Patients up to and including the age of 11 may have their account registered by a parent/guardian. At the age of 12 we must ask for consent if you wish a parent/guardian to register an account for you.

If you  wish your parent/guardian to manage your online services account the signed consent from age 12 will stay in place unless you inform us otherwise up to the age of 16. Your account will be deactivated until a new registration form has been completed by you either giving yourself access or consent to a parent/guardian until the age of 18. This is to make sure you fully understand the implications of someone else having access to your medical records, any repeat prescriptions and appointments possibly booked independently.

You will be notified of your log in details after the registration form and ID (examples of what ID to bring is given on the Registration for Online services 11-18 years form) have been checked and authorised.

Please speak to a receptionist if you have any questions.



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